Page 17 - Shimadzu Journal vol.2 Issue3

Topics

Shimadzu boasts several customer support and application

development centers around the world, including three newly
opened ones in the USA, Germany, and Taiwan.

Taiwan---“Application Laboratory”
Shimadzu Scientific Instruments
(Taiwan) Co., Ltd. (SST) was
established on November 20, 2013
and features an application laboratory
equipped with various analytical and
measuring instruments, such as mass
spectrometers and high-performance
liquid chromatographs. This laboratory
will be utilized to provide solutions to
customers’ needs for R&D or quality
control work, and to provide
4IJNBE[V $PSQPSBUJPO ,ZPUP customers with enhanced support.
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4IJNBE[V $PSQPSBUJPO )BEBOP Singapore---“Customer Support
Center”

4IJNBE[V 4DJFOUJGJD Singapore-based Shimadzu (Asia
*OTUSVNFOUT *OD Pacific)'s Customer Support Center
(CSC), which is the largest in Asia, is
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well-equipped with a state-of-the-art
laboratory. It is furnished with a wide
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range of fully functional analytical
instruments, dedicated training rooms
and preparative laboratories for
sample pre-treatment work. A team of
highly-skilled application chemists
focus on specific customer needs
4IJNBE[V 1IJMJQQJOFT $PSQPSBUJPO through training sessions focused on
the operation and maintenance of the
instruments, as well as method
development. The CSC trains over
1,000 chemists annually.

1UZ -UE
4IJNBE[V EP #SBTJM $PNFSDJP -UEB India---“Customer Support Center”
Continuing Shimadzu's commitment to
supporting its customers in India, the
Customer Support Center (CSC) was
established in Mumbai in 2006. The center
operates in line with Shimadzu’s inherent
value - we are dedicated to being the
"Best for Our Customers". The CSC lab is
China--- “Analysis Center”
an absolute reflection of Shimadzu's
There are five analysis centers in mainland China: Shanghai, Beijing, capability of providing all-around solutions
Guangzhou, Shenyang, and Chengdu. These function to develop solutions for any analytical lab’s requirements. The
and to provide training programs with customers. Both the Shanghai and lab extends support to all its customers in
Beijing Analysis Centers have over a hundred sets of the latest analytical the form of hardware, application and
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instruments located in 600 square meters (m ) of laboratory space and about software trouble-shooting and
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200 square meters (m ) of training facilities. Moreover, China National maintenance training. This ensures
Accreditation Board for Conformity Assessment (CNAS) has recognized the smooth operations, maximizes up-time,
Shanghai Analysis Center with a quality management system since March facilitates faster analytical development
2011. Furthermore, most centers are situated in central business districts, and, most importantly, enables better
making them easily accessible by public transportation. understanding of systems and technology.

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