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Insight from Customer

report, we found evidence for indirect impact of unconventional times on projects of mutual benefit. I am happy to say that I have had,
drilling processes on water quality in North Texas. We are currently and I am sure will continue to have, very productive collaborations with
working on two manuscripts that report a survey of a larger section Shimadzu Scientific Instruments in the United States and Shimadzu
of North Texas, and a time-course study where samples were taken Corporation in Japan. I am even looking forward to future partnerships
before, during, and after drilling activity in west Texas. We expect with other Shimadzu subsidiaries
that these studies will bring vast new insights into the relationship around other parts of the world. I could not imagine a better relationship
between modern gas and oil extraction, and its potential to help enable my research, that of others at U.T. Arlington, and advance
environmental impact. the education of our students in ways virtually impossible at other
institutions.
Why are you interested in this research? What is the goal?
Finally, could you share any requests that you have with
respect to analytical and measuring instrument vendors?
We are driven by the interest and desire to find new solutions to
challenging analytical problems. We also want this effort to involve
high impact problems. The clinical world brings significant analytical Keep doing what you are doing. Keep innovating. And, selfishly, keep
challenges, and it involves issues relevant to human health. us informed about the newest releases and solutions. I am always
Environmental analysis is not something I would have pictured our amazed at how you are constantly releasing new technology into the
group doing five years ago, but it has now become a major research marketplace. Through the Shimadzu – U.T. Arlington partnership, we
effort for us. Just like clinical work, there are real human impacts to have remained on the cutting edge of research in analytical
environmental issues, and the work we are doing on groundwater chemistry, and that is a very important place for us to be, as we
quality brings us close together with individuals and their homes. continue to move towards Tier One research status. We have several
The goal in that effort is to assess whether there are any deleterious instruments that are largely unique in North America. We appreciate
effects of current practices of unconventional oil and gas extraction. the receptiveness that Shimadzu has had to our suggestions for new
As this is research that very few people are pursuing, it is that much products and improvements to existing ones. Ultimately, not
more important to dedicate the time and resources to it. It is everyone needs exactly the same solution, and it is important to be
rewarding to work in areas that can make a difference, as well as able to work together with a vendor and partner who is willing to be
provide optimal training for students so that they can carry the flexible to help us achieve our goals. Thank you! I look forward to a
banner forward. rewarding and productive future in our continuing interactions.

How are our instruments helping you? It was significant to know what you think about us and
our collaboration. We will strive to meet your request
We could not do any of this work without our Shimadzu instruments. more than ever. Thank you very much.
Not only that, the unique high performance features of many of the
systems we use enable us to do some things that would be very
difficult for others. I have always felt that Shimadzu was smart in the
lines of instrumentation they develop. It is clear that you are not trying
to fit completely in existing markets, but rather to set new markets
with specialized instruments and solutions. For our pre-clinical and
clinical work, we use the CoSense system coupled to highly sensitive
triple quadrupole mass spectrometry. Only a few other manufacturers
offer similar configurations, and thus, we can be quite unique in the
methods that we develop; those methods also provide superior
performance. For the groundwater work, we use a very diverse group
of instruments. The fact that Shimadzu provides so many different
choices gives us some flexibility to ensure that we can get the job
done right and see the things we need to see in order to make reliable
conclusions.

What are Shimadzu’s strengths compared to other
vendors (not limited to the instruments)?

I have always said that Shimadzu’s greatest strength is its people and
service. I have been in the role of a customer for Shimadzu and for
many other companies, and I have always found that Shimadzu
service has been the most helpful and reliable. I like the idea that I do
not necessarily have to have a service person on site to get help with a
problem. Oftentimes, a phone call yields a simple fix that we can
quickly and inexpensively implement. Now that we are part of a larger
partnership, we enjoy a much closer interaction with Shimadzu. This
means that our students have regular contact with engineers,
applications chemists, and sales/marketing personnel to get more out
of their education. In a similar fashion, we get to work together many

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